> Model a move from seat pricing to outcome pricing in your browser. Nothing you type is stored or sent. > > Canonical: https://samawezec.com/xray/sample/model Part 3 · Northwind Desk · prefilled from public data and a sample customer mix # Move from seats to outcomes without surprising anyone. [Back to the report](https://samawezec.com/xray/sample#pricing) ## 1 · What each feature is worth 1 = low, 5 = high · my starting guess | Feature | Value to customer | Cost to serve | Where it belongs | | -------------------- | ----------------- | ------------- | ---------------- | | AI resolutions | 12345 | 12345 | Meter as outcome | | Shared inbox | 12345 | 12345 | Platform fee | | Workflow automations | 12345 | 12345 | Meter as outcome | | Knowledge base | 12345 | 12345 | Paid add-on | | Reporting | 12345 | 12345 | Include free | Outcome metric to charge on: **ai resolutions + workflow automations** ## 2 · Your customer mix Small accountsAccountsSeats eachOutcomes per seat / mo Mid accountsAccountsSeats eachOutcomes per seat / mo Large accountsAccountsSeats eachOutcomes per seat / mo ## 3 · Prices Current price per seat today $45 Work shifting to AI agents seats shrink, work does not 30% New price per human seat platform fee $25 Price per outcome ai resolutions $0.60 Outcomes included per seat before usage charges 20 ## 4 · Finance guardrails For your CFO and your customers' CFOs Bill cap max bill as a multiple of the committed fee 3.00x Monthly usage swing to plan for up or down ±25% Monthly revenue Today$364,500 Stay on seats as agents spread$255,150 −30% Hybrid: seats + outcomes$373,950 +3% Winners and losers · bill change per account Small $225 to $166 −26% Mid $1,125 to $1,128 +0% Large $5,400 to $6,300 +17% Bill-shock risk: this group's bill rises more than 15%. Plan grandfathering or a phase-in. Orange = you earn less from that account. Blue = you earn more. What your CFO sees Revenue that's committed 38% Typical mid account, monthly range $903 to $1,313 Largest possible mid-account bill $1,313 Accounts hitting the cap 30 of 450 38% of revenue is a committed fee. With a 25% swing in usage, a typical mid account’s bill moves about 18% month to month, and no bill can exceed 3.00x its committed fee. This is three averages. Your customers aren't averages. Working together, we run this account by account inside your own warehouse, with real usage and retention behind every number. [Talk through this model](https://meetings.hubspot.com/sam-awezec/advisory-call)Reset to sample